Lost Ark is a trending game continuously gaining popularity among gamers. The game is set in a lost ark discovered by a group of adventurers. The Ark contains many treasures and mystical creatures. In other words, you can take on the role of an adventurer who must explore the Ark and find the treasure.

The game is very addictive, and many gamers cannot stop playing it. However, some gamers are unable to get the location info fix. This is a significant problem because the game requires location info to progress. So in this guide, I’ll tell you how to fix this problem.

How Can You Fix Location Info in Lost Ark

The error usually occurs when the game cannot get your location information. This can be caused by many factors such as:

  • You’re not connected to the internet.
  • Your VPN is blocking the game from accessing your location.
  • The game servers are down.
  • You have a firewall that is blocking the game from accessing your location.

To fix this problem below, I’ve mentioned several ways.


The first and the most obvious way is to restart the game. Sometimes, the game doesn’t load the location info properly; a restart can fix that.

Here’s how you can restart the game:

PC Users

  • Go to the Lost Ark in-game menu and click on the “Exit” button.
  • Now relaunch the game and see if the problem has been fixed.

Mobile Users

  • Close the game completely and restart it. This should fix the problem.

Reinstalling The Game

If restarting doesn’t work, then you can try reinstalling the game. This will delete all your progress in the game so make sure to backup your save files before doing this.

Here’s how you can reinstall the game:

PC Users

  • Uninstall the game from your computer and download it from the official website.

Mobile Users

  • Delete the game from your device and then install it again from the app store.

Check Server

If you’re still unable to fix the problem, then make sure to check the game servers. The reason why you’re unable to get the location info is probably that the servers are down. There are five regions in which you can play the game. Therefore select the one with all “Green” checks. You can check the server status on the official website or social media platforms such as Twitter.

Odd Hours

If the servers are working properly and you can still not fix this problem, try playing the game during odd hours. This is because many people are trying to play the game during peak hours, which can sometimes result in server issues.


If you’re still unable to fix this problem, you can try asking for help in the game’s community. Many people have been playing the game for a long time, and they might be able to help you.

Cross Check Firewall Settings

If you have a firewall installed on your computer, then make sure to check the settings. Unfortunately, you cannot get the location info because the firewall prevents the game from accessing your location. To fix this problem, you must add an exception for the game in your firewall settings.

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