The PlayStation 5 (PS5) has taken the gaming world by storm with its impressive features and performance. However, some users have reported an issue where the console refuses to turn off normally, forcing them to cut off the power supply. In this guide, we will discuss a simple and effective solution to this problem: holding down the power button on the console for an extended period to force a reboot. This step-by-step guide will walk you through the process and help you resolve the “PS5 not turning off” issue.
Check for System Updates
Before attempting the fix, ensure that your PS5 is running on the latest system software. Outdated software may cause compatibility issues and result in the console not turning off properly.
- Navigate to the PS5 Home Screen.
- Select “Settings” (the gear icon) in the top right corner.
- Scroll down and select “System.”
- Choose “System Software” and then “System Software Update and Settings.”
- Click on “Update System Software” to check for any available updates.
If there’s an update available, follow the on-screen instructions to install it. This might resolve the issue without having to force a reboot.
Force Reboot Your PS5
If the issue persists, you can try forcing a reboot by holding down the power button on the console.
- Locate the power button on the front of your PS5 (it is a vertical, elongated button below the disc drive).
- Press and hold the power button for approximately 7-10 seconds.
- Listen for two distinct beeps – the first beep will sound immediately, and the second will follow after 7-10 seconds. Release the power button after hearing the second beep.
- You’ll get a “Preparing to turn off PS5” message on the screen.
Note: Forcing a reboot may cause unsaved game data to be lost. Always try to save your progress before attempting this fix.
After performing the forced reboot, observe your PS5 closely to ensure the problem is resolved. If the issue persists, it might be an indication of a more serious problem requiring professional assistance. In such cases, contact PlayStation Support for further guidance.