Friday, March 29, 2024

Assassin’s Creed Valhalla Crash Fix, GPU Does Not Support DX12, Refresh Rate Not Changing, Xbox Series X Controller Not Working, Crash At Startup, No Audio, Stuttering Fix

Assassin’s Creed Valhalla might not be as loved as an Assassin’s Creed game, it is a successful RPG from Ubisoft. The game scales well on a number of PC configurations and doesn’t create artificial CPU or GPU bottlenecks. Despite the optimizations, PC players are experiencing errors and issues with AC Valhalla like in-game crashes, GPU Does Not Support DX12, Xbox Series X Controller Not Working, Error 0xc000007b, crash at startup, stuttering, and more. In this Assassin’s Creed Valhalla guide, I will list fixes that will help PC users fix errors and issues they are experiencing with the game.

Assassin’s Creed Valhalla Crash And Error Fixes You Can Try

Assassin’s Creed Valhalla has launched for PC and consoles. This game is the next chapter in the Assassin’s Creed franchise and critics love it. In terms of performance, Assassin’s Creed Valhalla performs quite well, at least better than Watch Dogs Legion.

However, a lot of PC players are reporting errors and issues with Assassin’s Creed Valhalla like the crash at launch, Xbox Series X Controller Not Working, GPU Does Not Support DX12, crackling audio, black screen, stuttering, and more. The following are the errors and issues that PC players are experiencing along with their fixes and workarounds.

Crash Fix

PC users are experiencing Assassin’s Creed Valhalla crashing while in-game. There are multiple reasons why AC Valhalla is crashing like in-game overlay, overclocked GPU or higher GPU clocks, and more. The following are the fixes that will help PC users fix AC Valhalla in-game crashes.

1 – Disable Third-Party Software Or Apps

Third-party apps or software like MSI Afterburner, RGB software, drivers for peripherals like HOTAS, or more can interfere with Assassins’s Creed Valhalla and cause in-game crashes. Disable all third-party apps or software you are using and AC Valhalla in-game crashes will be fixed.

2 – Disable Overclock, Enable Debug Mode

The ability to overclock your hardware is one of the advantages of PC gaming and if you have overclocked your GPU, it is the reason for Assassin’s Creed Valhalla in-game crashes. Revert the GPU back to its default clocks, and the game will stop crashing.

Often GPUs are factory overclocked or run at a higher GPU and memory clocks, which also causes AC Valhalla in-game crashes. Enable the Debug Mode through the Nvidia Control Panel to force the GPU to use Nvidia’s recommended GPU clocks and AC Valhalls will stop crashing. Open Nvidia Control Panel > Help > Debug Mode.

3 – Nvidia Control Panel Tweaks

While Assassin’s Creed Valhalla is a GPU-bound game, for the most part, there is a possibility that the CPU might be causing the game to crash. Make sure there is no process using too much of the CPU. Open Nvidia Control Panel > Manage 3D Settings > Program Settings > select Assassin’s Creed Valhalla. Set “Low Latency Mode to “Ultra” and hit apply. This might stop the game from crashing.

4 – Limit Max FPS

Playing AC Vlahlla at an unclocked FPS is another reason for Assassin’s Creed Valhalla’s in-game crashes due to constant high GPU usage. Limit the game’s FPS to reduce the GPU load and it’ll fix the AC Valhalla’s in-game crashes. I don’t encourage you to use the in-game FPS Limiter and use the Nvidia Control Panel instead to limit the max FPS for AC Valhalla.

  • Open the Nvidia Control Panel and go to Manage 3D Settings > Program Settings
  • Select Assassin’s Creed Valhall from the drop-down menu
  • Scroll down and enable Max Frame Rate
  • select a value for it and press OK
  • Play AC Valhalla and it won’t crash
Open the Nvidia Control Panel
Go to program settings
Select the game from the list
Enable Max Frame Rate
Hit apply after making changes

5 – Disable Ubisoft Connect Overlay And Other In-game Overlays

In-game overlays are useful to access certain features without minimizing the game. However, in-game overlays can interfere with the game and cause in-game crashes. Ubisoft Connect overlay is a common reason for Assassin’s Creed Valhalla in-game crashes. Disable the Ubisoft Connect overlay or any in-game overlay you are using like Discord overlay or GeForce Experience overlay to fix AC Valhalla in-game crashes.

To disable the Ubisoft Connect overlay, open the Ubisoft Connect settings, go to General, and uncheck “Enable in-game overlay for supported games”.

To disable the Ubisoft Connect overlay, open the Ubisoft Connect settings, go to General, and uncheck “Enable in-game overlay for supported games”.

Open settings
uncheck “Enable Steam overlay while in-game”

To disable the Ubisoft Connect overlay, open the Ubisoft Connect settings, go to General, and uncheck “Enable in-game overlay for supported games”.

Click on the Gear icon next to your username
disable in-game overlay

6 – Update GPU Driver

Your GPU driver version might be outdated or incompatible with Assassin’s Creed Valhalla which is causing the game to crash while playing. Update or install a different driver version to fix the AC Valhalla’s in-game crashes. Ensure you do a clean installation so that settings from the previous install won’t interfere with the new one.

Download the driver and launch the setup.
Agree to terms of and conditions.
Select custom and click next.
Check ‘Perform a clean installation’ and click next to install.

GPU Does Not Support DX12 Fix

Players are reporting that they are unable to play Assassin’s Creed Valhalla as they get the following error.

Unable to initialize graphics system. GPU does not support DX12

This error is occurring due to your GPU as it doesn’t support DirectX 12. To play Assassin’s Creed Valhalla, players need a GPU that supports DirectX 12.

This error is occurring for players who own a GTX 960M which supports DirectX 12. This might be a bug or the game doesn’t recognize it as a DX12-supported GPU. Try to update DirectX and the issue should be fixed.

Controller Not Working Fix

Some players are reporting that their Xbox controller or Dualshock 4 doesn’t work with Assassin’s Creed Valhalla. I have personally encountered this issue while playing AC Valhalla and it can be easily fixed. To fix this, close the game and disconnect the controller.

If you are using an Xbox Controller, connect it and turn the controller on. Ubisoft Connect will recognize it and will start working. As for the Dualshock 4, Ubisoft Connect doesn’t officially support it but there is a way to get the Dualshock 4 working with Assassin’s Creed Valhalla.

  • Open Steam client and go to Game > Add a non-steam game to my library
  • Browse to the AC Valhalla’s game files and add its executable
  • Open Steam settings and go to the Controller tab
  • Enable Steam input for PlayStation controller or generic controller and press OK
  • Launch AC Valhall through Steam and your controller will work with the game
enable the highlighted controller options.

Game Not Starting, Crash At Startup Fix

Assassin’s Creed Valhalla PC players are experiencing game crashes at startup or not launching. There are multiple reasons why the game is crashing at startup like corrupt or damaged DirectX cache, third-party anti-virus, and more. The following are the fixes that will help AC Valhalla PC players fix the crash at startup issue.

1 – Check OS

If you are experiencing this AC Valhalla crash at startup or the game not launching at all issues on Windows 7 or 8, the issue is your OS as Vlahalla doesn’t support Windows 7 or 8. Upgrade your OS to Windows 10/11 64-bit to be able to play the game.

2 – Run The Game As An Administrator

AC Valhalla not having admin rights is a reason why it’s crashing at startup. Run Assassin’s Creed Valhall as an administrator and the game will stop crashing at startup.

  • Open Ubisoft Connect and select AC Valhalla
  • Go to Properties and click on ‘Open Folder’ under Local Files
  • A new window will open with AC Valhalla game files
  • Right-click “ACValhalla” and select Properties
  • Go to the Compatibility Tab, check “Run this program as an administrator” and apply changes
  • Launch Assassin’s Creed Valhalla and it won’t crash

3 – Move Game Files

Players are reporting that when they launch AC Valhalla, they just get a splash screen and nothing happens after that. This can be fixed by moving the game’s install folder to the drive where Ubisoft Connect is installed. If this doesn’t work then players need to put in some work. Follow the steps in this link. However, this Assassin’s Creed Valhalla fix might not work for everyone.

4 – Disable Anti-Virus

PC users often use third-party anti-virus software to protect their systems from malware or viruses. Sometimes these anti-virus software detect the game executable as malware and quarantines it which results in the game crashing at startup. If you have installed an anti-virus software, it is the reason why Assassin’s Creed Valhalla is crashing at startup. DeepGuard is known for this, so either disable the anti-virus’ real-time protection or exclude the AC Valhalla game folder from it, I recommend the latter.

After that, open Ubisoft Connect > select Assassin’s Creed Valhalla> properties > click “Verify files” under Local Files. Let the scan complete and play AC Valhalla and it won’t crash.

5 – Install/Repair Visual C++ Redistributables

Corrupt or missing game Visual C++ files is another reason behind AC Valhall’s crash at startup issue. Visual C++ is a must to run any program or game on Windows. Repair or install the Visual C++ Redistributables and AC Valhall will launch without crashing.

  • Open the Steam library and type ‘Steamworks’ in the search bar
  • Right-click “Steamworks Common Redistributables” > Manage > Browse local files
  • A new Explorer window will open
  • Go to _CommonRedist\vcredist
  • There are folders with names in years starting from 2010
  • Open each folder and run the VC_redis, both x64 and x86 versions
  • Install or repair Visual C++ Redistributables and restart your PC
  • Play AC Valhalla and it’ll launch without crashing

6 – Disable Fullscreen Optimizations

Fullscreen Optimizations is a Windows feature that is enabled by default and disabling it will fix the AC Valhalla crash at startup issue.

  • Open Ubisoft Connect and select AC Valhalla
  • Go to Properties and click on ‘Open Folder’ under Local Files
  • A new window will open with AC Valhalla game files
  • Right-click “ACValhalla” and select Properties
  • Go to the Compatibility Tab, check “disable fullscreen optimizations” and hit apply
  • Play AC Valhalla and it won’t crash

7 – Run The Game In Compatibility Mode

If the above fixes fail to resolve the AC Valhalla’s crash at startup issue, run the game in compatibility mode for Windows 7 and it’ll be fixed.

  • Open Ubisoft Connect and select AC Valhall
  • Go to Properties and click on ‘Open Folder’ under Local Files
  • A new window will open with AC Valhalla game files
  • Right-click “ACValhalla” and select Properties
  • Go to the Compatibility tab
  • Check “Run this program in compatibility mode for” and select Windows 7 from the drop-down menu
  • Apply the changes and play AC Mirage and it won’t crash at launch

No Audio Fix

PC users are experiencing audio issues with Assassin’s Creed Valhalla like no audio and the following are the fixes.

1 – Check Windows Output

One reason why you aren’t getting any audio while playing AC Valhalla is that you haven’t selected the right audio output for the game.

  • Launch Assassin’s Creed Valhalla and minimize it
  • Open Windows Settings
  • Go to System > Sound > click “Volume Mixer” under ‘Advanced’
  • AC Valhalla will be one of the options under “Apps”
  • Choose the correct audio device for it, play AC Valhalla and the no audio issue is now fixed

2 – Disable Spatial Sound

If you have enabled the Windows Sonic For Headphones or Spatial Sound feature, it is the reason for Assassin’s Creed Valhalla’s no audio issue. Disable Spatial sound and the issue will be fixed.

  • Open Windows Settings
  • Go to System > Sound > click on your active audio output device
  • Scroll down and turn off Spatial Sound
  • Play AC Valhalla and the audio will work
Go to System > Sound > click on your active audio output device.
Disable Spatial Sound.

3 – Check Compatibility

If these above fixes didn’t work for you, then check your sound card if it supports DX12. Since AC Valhalla only uses DirectX 12 API, if the sound card doesn’t support DX12, there will be no sound. In that case, use the HDMI audio output or switch to the onboard sound card. This should fix the Assassin’s Creed Valahalla no sound issue.

How To Unlock FPS, Refresh-Rate Not Changing Fix

Assassin’s Creed Valhalla PC players are experiencing an issue where the game’s refresh rate is locked at 60Hz and they can’t change it even though they have a display with a 120Hz or above refresh rate. This issue is occurring because payers have set the “Window Mode” to Borderless. Just change it to Fullscreen and the game will allow players to change the refresh rate.

Black Screen Fix

Assassin’s Creed Valhalla PC players are reporting the black screen issue. For some players, when they switch to Fullscreen mode the game just displays a black screen. For others, when they launch the game they only see a black screen with audio playing in the background.

1 – Ensure Game Is Using Native Resolution

For those of you facing the Assassin’s Creed Valhalla black screen issue while switching to Fullscreen mode, when you select Fullscreen mode make sure the AC Valhalla’s resolution is set to your display’s native resolution. Some games increase the render resolution when switched to Fullscreen mode by default. Make sure the right resolution is selected and the black screen issue won’t bother you again.

2 – Use Alt + Enter

Those of you getting a black screen as soon as Assassin’s Creed Valhalla launches, press “Alt+Enter” when the black screen appears. The game will go into Windowed mode and will start to display and the black screen issue will be fixed.

Crackling Audio, Audio Stuttering Fix

According to PC users, when they play Assassin’s Creed Valhalla, they get crackling or stuttering audio. There are multiple reasons for the AC Valhalla crackling audio and the following are the fixes.

1 – Remove Bluetooth Controller

One reason for the audio stuttering or crackling is the controller. If you are using the controller with Bluetooth, that’s causing the audio crackling and stuttering issue while playing AC Valhalla. Remove the controller from your Bluetooth and connect it using a data cable to fix the crackling audio.

2 – Enable Fast Sync

Launch AC Valhalla, disable in-game Vsync, and close the game. Open Nvidia Control Panel > Manage 3D Settings > Program Setting > select “Assassin’s Creed Valhalla” > scroll down and set Vertical sync to “Fast” and hit apply. This will fix the crackling/stuttering audio issue.

Low FPS, Stuttering Fix

Assassin’s Creed Valhalla is an optimized game on PC, however, PC players are still facing stuttering and low FPS issues even with high-end hardware. The following are the fixes that will help PC users fix the low FPS and stuttering issues with AC Valhalla.

1 – Update GPU Driver

Update your GPU driver to the latest version if you are using an old driver version. Ensure that you do a clean installation so that settings from the previous install won’t interfere with the new one.

Download the driver and launch the setup.
Agree to terms of and conditions.
Select custom and click next.
Check ‘Perform a clean installation’ and click next to install.

2 – Close Background Processes

Make sure there are no background processes that are using CPU, GPU, or HDD. Often background processes use PC resources that result in the game stuttering or rendering at a low FPS. Disable any background process that has a high usage of PC resources and AC Valhalla’s performance will be fixed.

3 – Nvidia Control Panel Tweaks

There are some Nvidia Control Panel tweaks that PC users can perform in order to improve performance or fix stuttering in Assassin’s Creed Valhalla. Open Nvidia Control Panel > Manage 3D Settings > Program Setting > select “Assassin’s Creed Valhalla” and make the following changes.

Anti-aliasing-FXAA – “Off”
Anti-aliasing-Gamma Correction – “Off”
CUDA GPUs – “All”
Set Power Management to “Prefer Maximum Performance”
Shader Cache – “On” only if you are using an HDD. Don’t need to enable it for an SSD.
Set Texture filtering – Quality to “High Performance”
Triple Buffering – “Off”
Set Vertical Syn to “Use the 3D application setting”

Hit apply after making the changes and not only stuttering will be fixed but, players will also notice a boost in FPS. If you further want to improve the game’s performance then also see our Assassin’s Creed Valhalla PC Optimization Guide.

Error 0xc000007b Fix

Error: 0xc000007b is another one that Assassin’s Creed Valhalla PC players are experiencing. To fix this error, players need to install the latest Microsoft Visual C++ Redistributables both x64 and x86 versions.

  • Open the Steam library and type ‘Steamworks’ in the search bar
  • Right-click “Steamworks Common Redistributables” > Manage > Browse local files
  • A new Explorer window will open
  • Go to _CommonRedist\vcredist
  • There are folders with names in years starting from 2010
  • Open each folder and run the VC_redis, both x64 and x86 versions
  • Install or repair Visual C++ Redistributables and restart your PC
  • Play AC Valhalla and Error 0xc000007b is now fixed

D3D12.dll Not Found Fix

AC Valhalla players are reporting that they are experiencing the following error when they launch the game and are unable to play it.

Unable to start the program because d3d12.dll is not present

This can be fixed by installing the latest DirectX libraries. If the error persists, then check if your GPU supports DirectX 12 as Assassin’s Creed Valhalla only runs on DX12 supproted GPUs. If your GPU doesn’t support DX12 then it is the cause of the d3d12.dll error.

api-ms-win-core-windowserrorreporting-l1-1-1.dll Fix

Players are reporting that they are getting an error asking them about “api-ms-win-core-windowserrorreporting-l1-1-1.dll” when they launch Assassin’s Creed Valhalla. This error is occurring for players using Windows 7 or 8. AC Valhalla only runs on Windows 10 64-bit. So those of you getting this error need to upgrade to Windows 10 in order to play it.

That is all for our Assassin’s Creed Valhalla fixes for errors and issues like the crash at startup, GPU Does Not Support DX12, no audio, crackling audio, stuttering, in-game crash, and more. If you are facing errors and issues with other PC games or your PC then also see our hub for commonly occurring PC errors and their fixes.

David
David
David is a highly skilled technical writer with 5+ years of experience in providing fixes for video games and tech bugs. He is an expert in troubleshooting and has helped countless gamers overcome frustrating technical issues.In addition to providing bug fixes, David also specializes in writing technical reviews for video games. His expertise in the industry allows him to provide insightful commentary on gameplay mechanics, graphics, and other technical aspects that are crucial to a game's success.
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